How we are responding to COVID-19

March 24, 2020 Update: 

Meeting your financial needs in these uncertain times

COVID-19 is not only impacting the health and safety of Americans, it is causing a significant level of economic disruption that may have short- and long-term financial implications on both individuals and businesses. This makes our mission of helping our customers achieve financial success more important than ever.

Many of you may need financial services support in ways you may have not needed in the past. As a result, we are offering several programs and products designed to alleviate some of the financial stress and burden you may be facing today and in the coming months.

For our Personal Customers

  • Consumer/Mortgage Payment Deferrals – If you find yourself facing financial difficulties due to sickness or workplace closures as a result of COVID-19, we are offering multiple payment deferral programs for homeowners and consumers, with no credit bureau impact. Contact your banker for assistance.
  • Fee Assistance – Through June 30, 2020, we are suspending: 
    • Late fees for consumer loan payments
    • Certificate of deposit early withdrawal fees for emergency needs
    • Stop payment fees
  • Foreclosure and Repossessions – Through June 30, 2020, we will not initiate: 
    • New foreclosure actions specific to residential properties unless required by federal or government agencies
    • New repossession associated with consumer installment loans

For our Smaller Business Customers

  • Small Business Payment Deferral – If you are experiencing hardship in your business due to COVID-19, you can leverage our payment deferral programs for up to 90 days with no credit bureau impact. To learn more about this program and other loan and deposit fee accommodations, contact your relationship manager.

For Commercial Customers

  • We realize our commercial customers may have a wide range of financial needs based on individual circumstances. Please contact your relationship manager to discuss how we can help.

Accessing Bank Services for all Customers

We understand the way our customers interact with us has changed as a result of COVID-19. We continue to offer multiple ways to access and receive the services you need:

  • Broad network of ATM locations
  • Online banking and mobile banking for consumers and businesses
  • Automated telephone banking: 800.359.5508
  • Our ReadyServe Customer Service Center: 414.466.8000
  • All drive thru locations are open. Hours are:
    • Monday - Friday from 8:00 a.m. - 6:00 p.m.
    • Saturdays from 9:00 a.m. - Noon
  • Appointments are available to handle needs such as wire transfers, cashier checks, safe deposit box access, notaries and new accounts. Call 414.466.8000 to make an appointment.

Please know that you are in great hands. Your money is secure and the entire Park Bank team is committed to being responsive to your needs. While COVID-19 may be keeping us apart, we are all in this together, and we stand ready to help.

March 17, 2020 Update

In recent days, the coronavirus outbreak has evolved into a rapidly changing environment resulting in closures of schools and public venues. Companies, including Park Bank, are implementing remote employee work plans and virtual meeting options. We recognize the disruption and hardship this has on many of our customers and employees.

In order to continue delivering our banking services and manage our operations while protecting the health of our employees and customers, we are making the following changes to our branch services.

Effective Thursday, March 19, we will temporarily close all of our lobbies until further notice. All drive thru locations will remain open.

Additional banking resources and information:

  • Our drive thru locations are open Monday - Friday from 8:00 a.m. - 6:00 p.m. and Saturdays from 9:00 a.m. - Noon
  • 24/7 account access is available through online banking, our mobile app and our automated telephone banking line at 800.359.5508. If you do not currently use online or mobile banking, take a few minutes to enroll
  • To access your Safe Deposit Box, call 414.466.8000 to make an appointment.
  • We are servicing all Night Deposit Drops at all locations.
  • Your relationship manager is available by phone during regular banking hours to assist you with your banking needs. Find individual contact information
  • ATM locations - find a no-fee ATM

Stay updated on all COVID-19 news and how it is affecting our banking services by subscribing to our email alerts. Complete information and resources concerning Covid-19 will be continue to be updated on this page.

We will continue to monitor the situation daily and follow guidance from the CDC, the World Health Organization and local health officials. The health and safety of our customers, employees and community remain our top priority. Thank you for your understanding during these unprecedented times and actions.

March 13, 2020 Update

As the coronavirus (COVID-19) begins to have an increased impact on our communities, we understand that some of our clients may be negatively affected by this global outbreak. At Park Bank, the health and safety of our customers, employees and communities are our top priority. While this is a rapidly evolving situation, please be assured we are taking the necessary steps to avoid potential service disruptions. We have contingency plans in place if we need to alter our normal business operations in any way. This situation is evolving daily so we encourage you to stay up to date on Park Bank activities by signing up for our email alerts.

Banking Services

While all our branches remain open, we encourage you to utilize the available Park Bank tools and resources for self-service banking and 24/7 account access through our mobile, online and automated telephone banking services. Through these channels, you can check balances, transfer funds, deposit checks or pay bills. If you are not enrolled in Online or Mobile Banking, it only takes a few minutes. Enroll here or contact Park Bank’s Customer Service Center at 414.466.8000.

Financial Support

We understand that some of our clients may experience financial hardships due to the current situation, and we are prepared to discuss how we might be able to help with your account(s). Please contact your Relationship Manager.

Fraud Prevention

We would like to take this opportunity to remind you of the growing number of fraud-related schemes associated with coronavirus. Please be vigilant and verify the legitimacy of any organization or individual who is asking you to provide them with sensitive data, personally identifiable information and/or money. Beware that criminals use email, websites, phone calls, text messages and even fax messages for their scams. If we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can read more about how to protect yourself by visiting the Federal Trade Commission’s website.

Preventative Measures

Park Bank has taken several precautionary steps to protect the health and wellbeing of our customers, our employees and our communities, as well as to continue to provide the high-quality service you have come to expect from us. We have an existing, tested business continuity plan and framework so our operations can continue to run effectively. We also have established restrictions for our own employees on business travel and events and are revising guidelines for remote work options and virtual meetings. We are communicating often with our employees to keep them informed of the latest developments. As always, our plans and actions will be rooted in our mission and values as we strive to do the right thing for our employees, customers and communities.

Thank you for your business and your continued loyalty—your confidence and trust are important to us. We look forward to continuing to serve you.